Privacy Policy
VOULTRA LOCK PRIVACY POLICY
Last Updated: 29-03-2025
1. Introduction
Voultra Lock (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our smart locks, mobile app, website, and related services (collectively, the “Services”).
By accessing or using our Services, you consent to the practices described in this policy. If you do not agree, please do not use our Services.
2. Information We Collect
A. Personal Information
We may collect the following data when you use our Services:
Account Information: Name, email, phone number, address, payment details.
Device Data: Smart lock serial number, installation details, usage logs.
Biometric Data (if applicable): Fingerprint or facial recognition templates (stored locally on your device, not on our servers).
Access Logs: Timestamps, user IDs, and entry/exit events.
B. Automatically Collected Data
Technical Data: IP address, device type, operating system, app crash reports.
Usage Data: Feature interactions, frequency of use, connectivity status.
C. Third-Party Data
Integration Partners: If you connect Voultra Lock to services like Google Home or Alexa, we may receive related account tokens.
Publicly Available Data: For business customers, we may collect professional contact details.
3. How We Use Your Information
We process your data to:
Provide, maintain, and improve our Services.
Authenticate users and authorize access.
Send security alerts, firmware updates, and support communications.
Analyze usage trends to enhance product performance.
Comply with legal obligations (e.g., fraud prevention).
We do not sell your personal data to third parties.
4. Data Sharing & Disclosure
We may share information with:
Service Providers: Payment processors, cloud hosting, and customer support tools (under strict confidentiality agreements).
Legal Authorities: If required by law or to protect our rights (e.g., subpoenas, court orders).
Business Transfers: In mergers, acquisitions, or asset sales (with notice).
Aggregated/anonymized data may be used for marketing or research.
5. Data Security
We implement:
Encryption: Data in transit (SSL/TLS) and at rest (AES-256).
Access Controls: Role-based permissions for employees.
Regular Audits: To identify and address vulnerabilities.
However, no system is 100% secure—you must protect your account credentials.
6. Your Rights
Depending on your location, you may:
Access, correct, or delete your personal data.
Opt out of marketing communications.
Withdraw consent (where applicable).
Request data portability.
To exercise these rights, contact us at privacy@voultralock.com.
7. Retention Period
We retain your data only as long as necessary for:
Service provision (e.g., active account).
Legal compliance (e.g., tax records).
Dispute resolution.
Biometric data is deleted immediately upon user request or account termination.
8. International Transfers
Data may be processed globally but protected via:
Standard Contractual Clauses (EU).
Privacy Shield frameworks (where applicable).
9. Children’s Privacy
Our Services are not intended for users under 16. We do not knowingly collect their data.
10. Changes to This Policy
We will notify users of material updates via email or in-app alerts. Continued use constitutes acceptance.
11. Contact Us
For questions or requests:
Voultra Lock Data Protection Officer
Email: privacy@voultralock.com
Address: Bangalore. Karnataka, India
ACKNOWLEDGMENT
BY USING OUR SERVICES, YOU CONFIRM YOU HAVE READ AND UNDERSTOOD THIS POLICY.
