Refund Policy
VOULTRA LOCK REFUND POLICY
Last Updated: 29-03-2025
1. General Refund Eligibility
We strive for complete customer satisfaction. Refunds may be issued under the following conditions:
Defective Products: If your Voultra Lock arrives damaged or malfunctions within 30 days of delivery (see Warranty Terms for extended coverage).
Incorrect Shipments: Wrong product or missing components.
Unopened Returns: Products returned unused, in original packaging, within 14 days of purchase.
Non-Refundable Items/Circumstances:
Opened or installed products without defects.
Purchases from unauthorized resellers.
Digital products (e.g., app subscriptions).
Shipping/handling fees (unless error is ours).
2. Return Process
To request a refund:
Contact Support: Email returns@voultralock.com within 7 days of delivery with:
Order number
Proof of purchase
Photos/video of the issue (if applicable)
Approval: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number.
Ship Back: Send the product to our warehouse (address provided) using a trackable method.
Include the RMA number on the package.
Customer covers return shipping unless the return is due to our error.
3. Refund Methods & Timing
Approved Refunds: Processed within 7 business days after we receive and inspect the item.
Original Payment Method: Refunds go back to the source .Processing times vary by provider (typically 5–10 business days).
Store Credit: Option available for faster resolution (if requested).
4. Warranty Claims vs. Refunds
Refunds: Covered by this policy for eligible purchases within the return window.
Warranty Repairs/Replacements: For defects arising after the refund period, see our Warranty Terms.
5. Exchanges
Prefer a replacement? We’ll ship a new unit once the return is received (subject to availability).
6. Cancellations
Pre-Shipment: Cancel anytime before your order ships for a full refund.
Post-Shipment: Treated as a return (follow Section 2).
7. Contact Us
For questions or exceptions:
Voultra Lock Customer Support
Email: support@voultralock.com
Phone: 1800 456 5469
Hours: 10.30 AM–5.30 PM IST, Monday–Friday
NOTE:
This policy complies with standard e-commerce regulations. Local consumer laws may apply (e.g., EU’s 14-day cooling-off period).
We reserve the right to deny refunds for abuse of this policy.
ACKNOWLEDGMENT
BY PURCHASING FROM VOULTRA LOCK, YOU AGREE TO THIS REFUND POLICY.
For warranty-related returns, refer to our Warranty Terms.
